Delivery
- Delivery is made upon the request of customers only.
- Delivery is subject to availability of product ordered in stock.
- We generally deliver in 3-4 working days.
- Delivery of Household items over 7,500.00 MUR shall be free, otherwise a delivery fee of 300.00 MUR will be charge.
- Delivery applies from Monday to Friday & exclude Weekends and Public holidays.
- Deliveries are made anytime between 9hrs - 17hrs.
- Delivery is subject to payment received/cleared before 14hrs for online orders.
Home Delivery & Pick-up in Store
Home delivery services and collection at pick-up points are available in Mauritius only.
Pick-up in Store
Please contact our online department (2472110) or customer service on 2472114 or on WhatsApp (52514202) for collecting your item in our stores. The collection time will vary according to the opening hours of the branch.
Payment by Credit Card
We use SBM secured MasterCard Internet Gateway Service to process all Credit Cards payments. We do not store any Credit Card information on our systems. Payment is cleared during the transaction with an automated response of accepted or declined sent to us within minutes. If you cancel your order, refunds are processed (reversed) on the SBM secured MasterCard Internet Gateway Service itself. When the reversed transaction appear on your Credit Card statement depends on your provider.
Payment by Bank Transfer
Bank Transfer payment is provided by your bank itself. When you select this payment method on the site, you are given an account number and merchant name. You are also asked to put your order reference in the Remark field. Failure to put the correct order reference in the remark field will cause delays processing your order. Payments made by Bank Transfers are usually received within 1 to 2 working days. In some instances, this can take longer and is not within our control; a payment may appear on your statement immediately but take 5 or more working days to appear on ours.
Refunds if necessary are done via the same method and whilst processed within 1 working day, when they appear on your statement depends the Banks and not within our control.
Disclaimer
All cash or cash promotional prices of products are VAT inclusive.
Prices, photographs, descriptions, graphics and technical data are non-contractual and are liable to change without notice, subject to typographical error and receipt of these products from our suppliers as well as their stock availability.
Accessories are not included in the prices. Young Bros (Plastics) Co. ltd will neither be held responsible in case of error or omission in any of these photographs, descriptions, graphics, or product characteristics nor in case of modification of the product's features.
Payment facilities are available and are subject to approval of the file and at the sole discretion of Young Bros (Plastics) Co. Ltd.
All freight charges incurred on deliveries to Rodrigues will be endorsed by the client.
Registration
If you want to place an order with us, you will first need to sign up on our website. By signing up with us, you are confirming that: You agree to all the terms and conditions of our website. A registered account with us can only be in the name of one person at a time. Please keep your personal details accurate and updated. You are responsible for all activities and orders placed under your registered account. You may deregister with us at any time. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise.
Prices
Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order, without notice. All prices are VAT inclusive applicable at the time of your order.
Offers & Promotion
We reserve the right to withdraw or vary our offers and promotions at any time, prior to the confirmation of your order, without notice. You should rely on the product text name or title when you place your order. Photos do not form part of the contract of sale and are for guidance only.
Content Errors, correction and changes
We at Young Bros (Plastics) Co. ltd, endeavor to update the contents of our web pages to provide you with the latest information on our products and services. We shall not be liable for any delay or failure to update the contents of the website.
All the information on this website is published in good faith and for general information only. We do not provide any guarantee as to the accuracy, timeliness and completeness of the information, materials and product specifications on this website. Photos are non-contractual and prices may differ. Any action you take upon the information you find on this website is strictly at your own risk. We expressly exclude liability for any inaccuracy or error which may occur.
By using our website, you hereby consent to our disclaimer and agree to its terms.
Payment
Payment by Visa or MasterCard and Bank Transfer are acceptable on our website. The secured MasterCard Internet Gateway Service solely will record and manage your bank details. Please note that they are not recorded on our database. While checking out, your credit card will be automatically debited with the full amount due. Once payment is cleared, you will receive an automated confirmation email of your order. At that stage, you will not be able to add extra products to that particular order.
General Terms
Delivery and collection are made when the customer agrees to the delivery and collection forms. As proof of identity, your National Identity Card (NIC) needs to be shown as well as a quote of your Order Number before delivery or pick up can be made. Your NIC number will be noted down by the carrier or by our agent when collecting your item. If a third party takes delivery of your order, he/she will also have to show his/her own NIC and order receipt before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number. We will not be responsible for the late or non-delivery of the products or for any loss, damage suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.
Cancelling an order
To cancel an order, kindly contact our online department (2071166) or customer service on 2071100 or on WhatsApp (5801100,59421100, 52597627).
Returns
Our items will not be exchangeable and refundable once sold. Please check the condition of the products delivered at the time of deliver or collection, i.e. before you sign the delivery and collection slip. If the customer notes that the delivery box is not sealed or is damage or the products are not as ordered upon delivery or collection, the customer should not take delivery and informed the carrier or agent at collection point for replacement. We will not be responsible for any breakages, nonconformity or shortages of the products ordered once delivery is being made.
Access to and availability of the website
We will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the Internet, your own computer or software failures. Accordingly, we do not warrant that the website will be available continuously and are not liable for any downtime or disruption in website availability.
Intellectual Property
The content and design of these website pages are subject to copyright owned by us. You are welcome to print pages for your personal use but no part of this website; our logos or trademarks may be reproduced or transmitted in any way for any other purpose. Other than having permission to access the website and use the services in accordance with these Terms and Conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in us or any third party ("Intellectual Property"). All rights in relation to Intellectual Property not expressly granted by us are hereby reserved to us (or our licensors) and no right, license or benefit to such Intellectual Property is granted to you.
Property details
We reserve the right to change the details about us at any time without notice.
When do we collect information?
Information is being collected from you when you register on our site or place an order or provide us with feedback on our products or services. The information we collect from you maybe be used when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication or simply surf the website.
Data collected and end-uses
The Customer has the right to access and correct the personal data, collected by Prestashop concerning him or her under this agreement. Customers also have the right to cancel, limit the processing, oppose for legitimate reasons, withdraw consent (if you had requested this) a right to portability for the personal data that you have provided (for automated data processing whose legal basis is that of consent or performance of a contract), as well as the right to determine the guidelines relating to how your data will be used in the event of death. These rights can be exercised directly on the website.
Be Real
Users need to be real people, providing us with their real names and accurate information about themselves. Users are not allowed to pretend to be someone else or to be representing a business in a way that is not truthful. They are also not allowed to use someone else's name, image, or other personal information to make others think you are someone else. Users are also not allowed to create a member profile for anyone other than themselves.
Cookies
We use cookies to verify your account and determine when you're logged in so we can make it easier for you to access our site and show you the appropriate experience and features. Cookies also help us remember your browser so you do not have to keep logging and so you can more easily log into our site Security. They are also used to help keep one’s account and data safe and secure. Furthermore, Cookies can help users identify and impose additional security measures when someone may be attempting to access their account without authorization. Information is also stored via cookies, allowing users to recover their account in the event they have forgotten their password or require additional authentication if they tell us their account has been hacked. Cookies help users fight spam and phishing attacks by enabling them to identify computers that are used to create large numbers of fake accounts.